No network on the diagnostic tablet.

Check if the diagnostic tablet is connected to good network.

Get prompted that the email address has been signed up.

1. Sign up a new account;2. Retrieve the password and sign in with the original account.

Fail to receive the verification code during sign-up.

1. Check if the email address is correct;

2. Resend a new verification code.

Username or password incorrect.

1. Check if the username or password is correct; 2. Reset your password.

Server failure.

Please try later due to server maintenance.

The device is not connected to Internet

Please confirm whether WiFi network is working normally or network connection is successful.

The serial number and activation code are entered incorrectly

Please check and confirm whether the serial number and activation code are correctly entered (12 digits for serial number and 8 digits for activation code).

Activation code is invalid

Please contact THINKCAR service team or regional sales.

Prompt that the configuration is empty

Please contact THINKCAR service team or regional sale.

When the software is upgraded, it prompts that it is not activated.

The diagnostic VCI may not be activated during registration. Please use the serial number and activation code in the password envelope to activate the device. The operation steps are as follows: Click [Settings]-[VCI Activation], and enter the correct serial number and activation code in the interface, and click [Activate]. If you have any questions, please contact after-sales customer service.

The device is not connected to Internet

Please confirm whether WiFi network is working normally or network connection is successful.

Insufficient storage space

Please uninstall irrelevant applications: select and delete uncommon software in “Software cleaning module” under “Settings” menu.

Server problem

Server under maintenance. Please try again later.

Poor contact of vehicle OBD internal circuit

Please check if OBD pins are all in good conditions.

Vehicle battery heavily loss of electricity

Please recharge of replace the battery.

VCI damage

Please provide proof video to THINKCAR service team for processing.

How to save power?

1）Please sleep the screen，if the tablet isn’t been used. 2)Reduce screen standby time by setting. 3)Reduce the screen brightness by setting.

Where can I purchase a THINKCAR device?

Please contact your local dealers listed in www.thinkcar.com to buy THINKCAR tools.

Can I dis-active my diagnostic tools?

Cancellation of registration is not allowed.If there are any special circumstances, the dealer will submit the SN and application reason to the company to apply, and the dealer will assume that the customer complaint caused by the cancellation of the registration will be assumed by the dealer.

Can the account password be changed?

Modification is not allowed, customers are advised to modify by themselves by retrieving the password