thinktool-expert-391
THINKTOOL Expert 391
2024 Brand New Professional
Online Programming Tool!
TCOS System
EV Package
Dual Video Remote Diagnostics
HD HML Package
What’s New?
THINKTOOL Expert 391 is a brand new diagnostic tool with powerful online programming function. It supports 120+ passenger vehicles, 70+ EV vehicles with EV package and 150 + heavy duties with HML package. The newly developed TCOS system provides optimized user interface and easier operations.
Dual Video Remote Diagnostics
THINKCAR remote diagnosis provides a safe, stable and efficient cloud data channel. Users can get helps via audio or video calls from qualified cloud technicians on diagnosis, programming, anti-theft matching, ADAS calibration, troubleshooting, etc.
Equipped THINKLINK Lite VCI
Support CAN 2.0/CAN FD/DOIP/J2534 commonly used diagnostic protocols, supports more than 300+ passenger vehicles, EV cars and heavy duties.
OE-Level Full System Diagnostics
The new Expert 391 support advanced diagnostics function, such as full system scan, special function, actuation test, coding and online programming functions.
Powerful Online Programming Function
Support powerful online programming function for AUDI,BMW,HYUNDAI,JAGUAR,KIA,LANDROVER,BENZ,NISSAN,PORSCHE,RENAULT,SEAT, SKODA,SUBARU,VW,SAICMG,MAXUS,TRUMPCHI,SPRINTER,HONDA.More to come!
Expansion Functional Module Support
Support THINKCAR functional modules such as battery tester clips, Video Scope, Scope box, TPMS tools, PROG key programmer, ADAS etc.
battery tester clips
Video Scope
ADAS
Scope box
TPMS tools
PROG
Superior hardware
10-inch 1280*800 resolution IPS screen, with 4-core MT8766 high-performance processor, 4GB+128GB memory, 13MP rear camera flash. Supports dual WiFi communication with faster diagnostic.
10 inch screen
1280*800
MT8766
high-performance processor
4GB + 128GB
memory
13MP
rear camera flash
Wifi
41 Maintenance Function
Specifications
Operating System:
TCOS System
Rom/ Ram:
128G/4G
Battery:
12600mAH/ 3.8V
Camera:
13MP
Screen Size:
10.1-inch
Accessories
Comparisons
Specifications
FAQ
Insufficient contact of VCI with vehicle OBD port
Please replug the VCI.
Unfix the firmware.
Click “settings” and then "firmware repair" icon to upgrade the firmware.
Bad contact of the VCI
Please reinsert the VCI and try again.
Problem with Bluetooth pairing.
Please cancel the Bluetooth pairing of the diagnostic VCI and re-use the software to automatically pair the VCI.
The diagnostic tablet is left unused for a long time and the battery runs out of power.
Boot by long-pressing the ON/OFF button after 2 hours charging.
Adapter failure.
Please confirm whether the adapter is properly connected to power supply, or the interface contact is in the right place.
No network on the diagnostic tablet.
Check if the diagnostic tablet is connected to good network.
Get prompted that the email address has been signed up.
1. Sign up a new account;2. Retrieve the password and sign in with the original account.
Fail to receive the verification code during sign-up.
1. Check if the email address is correct;
2. Resend a new verification code.
Username or password incorrect.
1. Check if the username or password is correct; 2. Reset your password.
Server failure.
Please try later due to server maintenance.
The device is not connected to Internet
Please confirm whether WiFi network is working normally or network connection is successful.
The serial number and activation code are entered incorrectly
Please check and confirm whether the serial number and activation code are correctly entered (12 digits for serial number and 8 digits for activation code).
Activation code is invalid
Please contact THINKCAR service team or regional sales.
Prompt that the configuration is empty
Please contact THINKCAR service team or regional sale.
When the software is upgraded, it prompts that it is not activated.
The diagnostic VCI may not be activated during registration. Please use the serial number and activation code in the password envelope to activate the device. The operation steps are as follows: Click [Settings]-[VCI Activation], and enter the correct serial number and activation code in the interface, and click [Activate]. If you have any questions, please contact after-sales customer service.
The device is not connected to Internet
Please confirm whether WiFi network is working normally or network connection is successful.
Insufficient storage space
Please uninstall irrelevant applications: select and delete uncommon software in “Software cleaning module” under “Settings” menu.
Server problem
Server under maintenance. Please try again later.
Poor contact of vehicle OBD internal circuit
Please check if OBD pins are all in good conditions.
Vehicle battery heavily loss of electricity
Please recharge of replace the battery.
VCI damage
Please provide proof video to THINKCAR service team for processing.How to save power?
1）Please sleep the screen，if the tablet isn’t been used. 2)Reduce screen standby time by setting. 3)Reduce the screen brightness by setting.
Where can I purchase a THINKCAR device?
Please contact your local dealers listed in www.thinkcar.com to buy THINKCAR tools.
Can I dis-active my diagnostic tools?
Cancellation of registration is not allowed.If there are any special circumstances, the dealer will submit the SN and application reason to the company to apply, and the dealer will assume that the customer complaint caused by the cancellation of the registration will be assumed by the dealer.
Can the account password be changed?
Modification is not allowed, customers are advised to modify by themselves by retrieving the password
